WM: Why did you pursue a career related to medicine?
 

AP: I initially wanted to pursue a career in Human Genetics. The reason I studied Human Genetics is to be able to apply it to the general population. After completing my BSc at Univer- sity College London (UCL) I realized that it would take a lot more research for genetics to be applied to the general popula- tion, as most research was still limited to smaller organ- isms. Additionally, being a very hands-on individual meant that research in the lab was not very fulfilling for me.
 

WM: What university did you go to and why?
 

AP: I completed a BSc in Human Genetics at UCL. Before completing my 3rd year at uni- versity, I was not sure of what I wanted to do next and was seeking advice from friends already working in the healthcare sector. One of my really good friends suggested Healthcare Management. The idea thrilled me and I decided to apply for the International Healthcare Management Program at Impe- rial College London. I thoroughly enjoyed my year at Imperial.
 

WM: Tell us about your future plans.
 

AP: My future plans are not yet fully contoured, I am learning a lot at the moment and my life is very much fast-paced. I would like to become an Outpatient Manager in the future and continue to pride myself in the support and development of my employees as well as that of the services we are offering.

WM: What do you currently do? What responsibilities do you have as part of your job?

AP: I am currently working as an Outpatient Supervisor at King’s College Dental Institute. What I love about my role is that it remains patient focused as well as management focused. I am in charge of the smooth day-to- day running of the clinics, liaising with clinicians, complaints handling, employee appraisals, and providing an outstanding customer service.
 

Most recently, I was o ered the opportunity to cover the role of Outpatient Manager and Dental Records Service Manager for a 3-month period while my man- ager was away. This experience was fantastic for me as it gave me a great opportunity to have a birds-eye view on the admin- istrative side of the outpatient clinics in the Dental Hospital.
 

King’s Dental is also a teaching institution and I am extremely proud of the work that my colleagues in the clinical team do. I nd immense satisfaction in constantly improving our ser- vices to match an outstanding customer service.



Read the entire WORLD Magazine Summer 2015 edition here.